Refund policy

Thank you for placing your trust in Studio Covers! We understand that there might be times you would want to exchange or return your products. Please be assured that we will do our level to accommodate your request. After all, we want your interaction with us to be pleasant, warm and full of good energy.

In order to begin your return process, kindly send us an email at hello@studiocovers.co with your order number and the products you would like to return. Kindly also mention why you’d like to return the products. Here are a few things to keep in mind.

1. We only accept returns on products that are unused.
2. Please make sure the tags are intact.
3. The return window is 14 days long (from the day you receive your order, with the day following your receiving your order being the first day of the return window).
4. We do not accept return or exchange requests for products that have been customized. We also do not accept returns on gift cards or microfibre fillers.
5. We will not be arranging for reverse pickups after one exchange. The customer will have to ship the pieces back to us.
6. Once an exchange has been made twice, we are entitled to deny a third exchange request or the return request at our discretion based on the reasons provided.

Please note that for orders placed after December 26, 2022, we will not be booking the reverse pickup on orders in cases where it is not our fault.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not process exchanges for international orders at this time. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the  Refunds for online payments can be processed either back to source or as store credit. For payments by cash on delivery (COD), refunds are processed only as store credit. No refund will be made back to the source account once the customer has exchanged the piece once already. Refunds will then be processed only as store credit.